Management Programs

Demands on today's managers are changing - and increasing. Managers are required to implement and manage change, maintain morale, increase productivity, reduce costs, and be accountable for an ever-broader range of responsibilities. They are expected to learn and implement a wide array of new policies and procedures, manage process improvement initiatives, cross-functional work teams, and many other challenges. This workshop expands on the skills in "Supervising and Managing People," adds new ones, and will equip you to:

• Understand and prosper in today's fast-paced environment
• Balance the need for stability with the demands for change
• Handle new managerial roles and responsibilities
• Maximize results as well as satisfaction of staff

Key Topics

• Applied behavior management: principles and practices
• The building blocks of peak performance
• Communicating and clarifying performance expectations
• Defining your Delegation Quotient
• Making sure the right things get delegated
• Making sure things get delegated right
• Conducting constructive performance reviews
• Analyzing the cause of performance problems
• Dealing with difficult employee reactions to performance feedback
• Managing change effectively
• Preventing unnecessary resistance to change
• Understanding and preventing unnecessary conflict
• Containing and managing inevitable conflict situations
• Negotiating win/win resolutions to conflict

Who Will Benefit

Experienced managers and supervisors who want to improve their management skills in a broad array of areas

Instructors

Phillip Thompson, Ronald G. Wells, Ronald R. Williams

Your workshop will be led by one of these instructors.

This course is available as part of Cornell's Blended Learning solutions.