Critical Skills for Managers: The Next Step MD301
Price varies by session or location
Demands on today's managers are changing - and increasing. Managers are required to implement and manage change, maintain morale, increase productivity, reduce costs, and be accountable for an ever-broader range of responsibilities. They are expected to learn and implement a wide array of new policies and procedures, manage process improvement initiatives, cross-functional work teams, and many other challenges. This workshop expands on the skills in "Supervising and Managing People," adds new ones, and will equip you to:
- Understand and prosper in today's fast-paced environment
- Balance the need for stability with the demands for change
- Handle new managerial roles and responsibilities
- Maximize results as well as satisfaction of staff
Key Topics
- Applied behavior management: principles and practices
- The building blocks of peak performance
- Communicating and clarifying performance expectations
- Defining your Delegation Quotient
- Making sure the right things get delegated
- Making sure things get delegated right
- Conducting constructive performance reviews
- Analyzing the cause of performance problems
- Dealing with difficult employee reactions to performance feedback
- Managing change effectively
- Preventing unnecessary resistance to change
- Understanding and preventing unnecessary conflict
- Containing and managing inevitable conflict situations
- Negotiating win/win resolutions to conflict
Who Will Benefit
Experienced managers and supervisors who want to improve their management skills in a broad array of areas
Instructors
Phillip Thompson, Ronald G. Wells, Ronald R. Williams
This course is available as part of Cornell's Blended Learning solutions.