Management Programs

Managers are not only responsible for business functions, but also for the productive interactions of teams of people within those business functions. As we all know, a variety of interpersonal situations can arise that require 'straightening out' by the manager to ensure smooth operation and productivity.

Uncorrected, these situations can diminish the quality of the work environment, the work done in that environment – and even lead to more long-term organizational problems such as diminished client relations, increased employee turn-over, degraded employee-employer relations, inability to meet budget expectations and the like.

Successfully handling difficult conversations requires analyzing the roles and expectations of the people involved, the organizational expectations of the group and situation, and planning a strategy for successful resolution – before stepping into the fray.

This one-day workshop emphasizes:

• Understanding the roles of the participants – and, the organization – in the conversation
• Setting goals for successful results
• Contracting with participants to perpetuate solutions.

Key Topics

• Understand the importance of having difficult conversations
• Identify when difficult conversations need to happen – and why
• Acquire tools for having difficult conversations
• Understanding the roles in difficult conversations:
  - the manager's role,
  - the employee's role,
  - the organization’s role.
• The impact of communication style in difficult conversations
• Review of case studies and real world difficult conversations
• Practice conducting difficult conversations, working with the tools of planning and contracting for successful results.

Who Will Benefit

Front-line supervisors and managers seeking an introduction to the tools to handle tough topics in one-on-one workplace conversation, and to achieve long-term solutions.

Instructor

Diane Costigan