Management Programs

If we define "employee relations" as identifying and responding to the issues and concerns affecting the employees of an organization, then there is not much, if anything, that falls outside its scope. This two-day interactive workshop provides a basic overview of the components for creating and sustaining a positive employee relations climate. You will examine:

• The elements of an effective employee relations program
• Effective coaching, counseling, and progressive discipline strategies
• Identification of employee concerns
• Effective communication techniques
• Successful performance management

Key Topics

• How organizational culture affects employee relations
• How to develop management-employee dialogue
• How to ensure compliance with progressive discipline policies
• How to use coaching and counseling to assist line managers
• How employee development activities can promote positive employee relations
• How to manage workplace conflicts
• How to recognize and respond to work and family concerns

Who Will Benefit

HR professionals who have recently acquired responsibility for employee relations in their organizations. Also, HR professionals who are new to the employee relations area, have had limited employee relations responsibilities, or have assumed this function in addition to other duties.

Instructors

Susan F. Alevas, Mary Rudder D'Amato

Your workshop will be led by one of these instructors.

This course can also be taken online at www.ecornell.com/ilr and is available as part of Cornell's Blended Learning solutions.