Management Programs

Conflict coaching allows human resource professionals to provide employees with the communication skills they need to effectively preserve workplace relationships during a dispute. A key goal of alternative dispute resolution (ADR) is to resolve disputes at the lowest level possible with the least number of external people involved. Conflict coaching accomplishes this by encouraging direct resolution between two disputants. This interactive workshop provides you with:

• An understanding of the conflict coaching process
• Techniques of conflict coaching
• Methods for successfully integrating conflict coaching into an ADR process

Key Topics

• The role of HR professionals in coaching for conflict resolution
• Fostering positive communication
• Coaching skills including seeking clarity and identifying the issue
• Understanding the neutral role of the coach
• The scope of confidentiality
• Encouraging options for resolution
• Preparing employees for a meeting to resolve a dispute
• Facilitating conflicts that can not be resolved by employees
• Addressing specific issues involving supervisors

Special Features

Participation in mock coaching sessions, including professional critiquing and skill pointers, will help you fine-tune the skills you learn.

Who Will Benefit

HR and EEO managers and specialists with responsibility for handling employee disputes

Instructors

Susan W. Brecher, Shelley M. Greenwald, Ellen S. Saltzman

This course is also available as part of Cornell's Blended Learning solutions.