Management Programs

Handling EEO complaints internally is a highly sensitive, multi-faceted process that involves many people. This workshop provides you with a practice-based, step-by-step approach to enhance your understanding of:

• The internal complaint handling process from A to Z
• The legal requirements organizations must observe
• Necessary technical and communication skills

Key Topics

• The complaint process
• Defining the role of the EEO complaint handler
• Comparing EEO complaint processes
• Complaint intake
• Handling the emotional aspects of complaints
• Effective communication skills for complaint handlers
• Essential interviewing questions
• Legal concerns: EEO laws, confidentiality, and no retaliation
• Structuring an investigation
• Stating the issues in terms of EEO policy and laws
• Using information-gathering techniques
• Interviewing complainants and accused persons
• Determining when to involve an attorney
• Complaint resolution
• Identifying solutions, interventions, or resolutions
• Monitoring and following up on EEO complaints
• Evaluating the effectiveness of the complaint process

Special Features

Simulated EEO complaints, including practice sessions, role play, professional critiquing, and skill pointers

Who Will Benefit

EEO and AA professionals who want to gain in-depth expertise in managing the internal EEO complaint process

Prerequisite

Basic EEO legal complaint-handling knowledge or completion of Overview of Internal and External EEO Complaint Procedures

Instructors

Susan W. Brecher, Shelley M. Greenwald, Barbara B. Kalish, Lorence L. Kessler, Andrea M. Basile Terrillion

Your instructors will be selected from these faculty members.