Management Programs

This workshop is essential for all EEO counselors as a part of their annual training. You will be introduced to EEO counseling, laws, and process as well as techniques necessary to be effective. Emphasis will be placed on a thorough understanding of the federal, state, and local form, substance, and style. This course will cover:

• Updated federal sector EEO laws and procedures
• Advanced techniques and tools for interviewing aggrieved individuals, the responsible management officials, and witnesses
• The No FEAR Act
• Ethical issues in EEO counseling
• Alternative dispute resolution

Key Topics

• Interpersonal issues in counseling
• The counseling process: a step-by-step approach
• Overview of federal EEO laws
• Overview of the federal sector EEO process
• Interviewing the responsible management official
• Alternative dispute resolution (ADR): theory and practice
• Informal resolution techniques for EEO counselors
• Overview of harassment issues: the law and EEOC regulations
• Thoroughly investigating claims of harassment
• Meeting with the aggrieved individual after meeting with responsible management officials
• Conducting the final interview
• Drafting the EEO counselor report
• Retaliation issues: how to spot and resolve them

Special Features

• Case studies
• Limited class size
• Interactive exercises
• Individual work
• Faculty experiences in the federal sector EEO process

Who Will Benefit

Federal-sector EEO counselors who need an annual refresher training experience

Instructor

Nancy Burnett