Management Programs

EEO professionals have oversight over their organizations EEO internal complaint policies and procedures. Also, it is essential to know external agency and court complaint procedures when employees file legal complaints. This workshop examines types of procedures and best practices to avoid EEO external complaints.

Key Topics:

• Range of internal and external EEO Complaints
• Factors to consider when developing an internal EEO complaint procedure
• Comparing EEO complaint procedures
• Methods for making the EEO complaint process effective
• Methods of avoiding and handling internal EEO complaints
• Strategies for handling and preventing EEO issues
• The EEO external agency and court enforcement process
• What to expect when EEOC, state, or local enforcement agency charges are filed
• Tips for dealing with EEO enforcement agencies
• Current EEOC and state administrative agency concerns
• Determining when to settle or resolve EEO complaints
• Internal and external alternative dispute mechanisms
• Pros and Cons of ADR systems
• EEO agency mediation

Special Feature:

• Mock EEO Mediation Demonstration

Who Will Benefit

EEO and AA professionals who seek to enhance their ability to more effectively understand the EEO complaint process

Note:A basic knowledge of EEO law is recommended prior to taking this class.

Instructors

Susan W. Brecher, Linda Cavana-Wilk, Christopher Wok