To ensure equal employment opportunity, employers have developed internal complaint procedures to allow employees to raise issues and concerns about discrimination. There are also external complaint procedures for employees who believe the law has been violated. This workshop provides an overview of both types of procedures by examining:
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Types of internal and external complaints
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Factors to consider when developing an internal EEO complaint procedure
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Methods of avoiding and handling internal EEO complaints
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Determining when to settle or resolve EEO complaints
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Complaint processes at the EEOC, state enforcement agencies, and the courts
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Internal and external alternative dispute mechanisms
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Handling internal complaints
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A comparison of employer complaint procedures
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Methods for making the EEO complaint process work
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Case study practice on complaint resolution
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Strategies for handling EEO problems
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The EEO agency enforcement process
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What to expect when EEOC, state, or local enforcement agency charges are filed
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A look at agency processes
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Tips for dealing with EEO enforcement agencies
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Current EEOC and state administrative agency concerns
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Alternative dispute resolution (ADR)
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Differences between fact-finding, mediation, and arbitration
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Uses for internal and external complaints
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The pros and cons of ADR systems
EEO and AA professionals who seek to enhance their ability to more effectively understand the EEO complaint process
A basic knowledge of EEO law is recommended prior to taking this class.
Susan W. Brecher, Nancy Burnett. Guests: Michael Bertty, Nancy P. Boyd
Your instructors will be selected from these faculty members.
