Investigation Tools and Techniques LR407
Given the legislative and general legal requirements involved in conducting workplace investigations, it is critical for investigators to understand the necessary components and techniques to ensure a balanced and thorough result. This interactive workshop provides valuable information and practical skills on how to conduct workplace investigations effectively and fairly.
- How to prepare for investigations
- The legislative and general legal requirements to investigate
- Key steps for conducting a thorough investigation
- The requirement to remain neutral
- How to conduct interviews
- What questions to ask and how to ask them
- The order of interviews
- The do’s and don’ts of investigations
- The role of union representatives in the interview process
- Techniques for authenticating and determining the admissibility of evidence. This also includes how to evaluate certain types of evidence.
- How to make credibility assessments
- How to deal with unanticipated issues
- Decision making
- The basics of report writing
- How investigations may surface in court cases or arbitrations
- How you can avoid scrutiny with respect to your investigations
Mock fact patterns and interviews will be used to demonstrate effective interviewing techniques
Who Will Benefit
Labour relations or human resources specialists, in-house compliance personnel, in-house investigators and in-house counsel
Hena Singh, an employment lawyer and workplace investigator who assists with workplace issues of all types. She is the managing partner of Hena Singh Law. She has conducted hundreds of workplace investigations for a variety of clients – in the public and private sectors, for both provincially and federally regulated organizations. Hena is a Certified Workplace Investigator and a Certified Compliance Officer. She is recognized by her clients and colleagues as effective in her use of Alternative Dispute Resolution (ADR) methods and negotiation skills to explore options, which often negate the necessity or reduce the risk of litigation. She holds Undergraduate Degree in Psychology from the University of Windsor and a Master’s Degree in Psychology from Wilfrid Laurier University. Co-author of A Practical Guide to the Law of Termination in Ontario and a frequent presenter on various employment law, human rights and workplace investigation issues, Hena is also recognized for finding practical and tailored solutions to workplace issues. She is able to understand and apply legal nuances critical to ensuring that the various angles of a particular issue are considered.