Cornell University

Catherwood Library

Catherwood Library, Ives Hall, 607-255-5435

Management Essentials: Supervisory Skills

Effective Communication Skills

This guide was created as an additional resource featuring links to appropriate Internet based resources specifically chosen by Catherwood Library staff to support the following eCornell courses:

"Effective Communication Skills"

"The Impact of Personality Styles On Communication"

"Managing Communication Challenges"

Communication Styles

Assertive Communication
A tipsheet on assertive communications from the University Counseling Service at the University of Iowa.

Listening Skills


Are You a Good Listener?
From EffectiveMeetings.com, some tips on listening that will help your meetings be more productive.

Listen Up! Enhancing our Listening Skills
An article from HealthQuest that details 4 different types of listeners and the benefits of good listening skills in the workplace.

The International Listening Association
The International Listening Association promotes the study, development, and teaching of listening and the practice of effective listening skills and techniques.

Non Verbal Communication

The National Communication Association's ComResources Online
This page created by the National Communication Association of offers links to useful resources in the area of nonverbal communications. It also features links to websites of a selected group of researchers in the field of nonverbal communication.

Nonverbal Communication in the Workplace
This article by by Jane Hyun Monster Asian American Expert, discusses nonverbal communication in the workplace from a diversity viewpoint.

Six Ways to Improve Your Nonverbal Communication
This article was originally written to help teachers improve their nonverbal communication contains useful tips for all dilatations.

Emotional Intelligence

The Consortium for Research on Emotional Intelligence in Organizations
The mission of the Consortium is to aid the advancement of research and practice related to emotional intelligence in organizations. This site offers a guide to their current and future research projects, model programs and helpful links to other sites featuring emotional intelligence.
 
Top Ten Suggestions for Developing EQ
From the EQU International site. There is also a useful section on EQ in the workplace.

Useful Resource Links

Catherwood Library
The Catherwood Library is the most comprehensive resource of its type in North America. Its collection of 200,000 books, journals, pamphlets and related materials, now complemented by extensive access to electronic resources from around the world, supports education and research in nearly every aspect of the workplace. The Library also houses the Kheel Center for Labor-Management Documentation and Archives. Founded in 1949, the center is the most venerable archives of its kind in an academic institution.

ILR: Access
ILR: Access, a fee based service, was established in 1977 to meet the demands of individuals throughout the country and the world for access to the information and expertise available within the Catherwood Library. Services include document delivery, subject specific literature searches and bibliographies and referrals to experts.

Human Resource Exexcutive Online/Workindex.com
Web site from Cornell University and Human Resource Executive magazine. This index to other Internet resources is divided by subject area and is also searchable by keyword. Workindex is designed to provide a gateway to the best workplace-oriented web sites on the Internet. Broad range of subjects covered. Provides links to'What's New' and lists the 'Editor's Choice' for best sites