Visiting Fellow Profile
Ursula Holtgrewe, Germany
Ursula Holtgrewe teaches sociology at Duisburg-Essen University, Germany. She has a diploma in sociology from Philipps-University Marburg, a doctorate in applied social sciences from Kassel University and a "Habilitation" from Duisburg University.
In recent years she has held visiting appointments at Johannes-Gutenberg University Mainz and Vienna University. Her research interests are service work and organisation, organisations and subjectivity, gender, pragmatism and symbolic interactionism in organisation theory, information and communication technology, the boundaries of markets and public goods in IT innovation. Her empirical fields of study are call centres, open source software develoment and telecommunications companies.
Together with ILR's Rose Batt and David Holman of Sheffield University, UK, she co-ordinates the "Global Call Centre Industry Project" which investigates industrial relations, HRM practices and management strategies in call centres of 19 countries. She is also a principal researcher in the German sub-project. Her faculty sponsor is Professor Rose Batt. Ursula Holtgrewe is visiting from September 2005 to June 2006.
A selection of Holtgrewe's papers are available to download.
- Ursula Holtgrewe, Germany