Work We've Done
Our goal is to establish patient-centered care delivery systems which result in increased quality patient outcomes, employee engagement and job satisfaction while simultaneously creating a more efficient work environment.
We achieve this by acting as the catalyst to inspire union leaders and management to become proactive partners and stewards in quality and system improvement.
Delivery System Transformation
Labor Management Partnership Development
We also strive to provide education and awareness to both practitioners as well as the academic community.
2012 Healthcare Summit
This two-day conference was dedicated to the examination of new and innovative processes to accelerate the transformation of our current delivery systems to ones that achieve higher quality patient care and reduce cost. The goal was to provide healthcare leaders with updates on methods being used to refocus and redesign delivery systems and the opportunity to engage in peer-to-peer discussions.
Mobilizing Front-Line Staff to Improve Patient Care and Build Stronger Unions Forum Series (2008-2010)
A series of educational forums began in 2008 to encourage healthcare unions to play an active role in improving patient care and controlling healthcare costs but also to help building stronger local unions.
2008: The first working conference was held for many of the major unions representing healthcare workers in the United States and the nurse's union in Ireland (INO). The focus of this exchange was to look at what's working and what is not in terms of mobilizing front-line staff to improve patient care and build stronger unions.
2009: The 2008 follow-up event where the participants shared the results of recent activities and explored issues related to building capacity and measuring results of union driven healthcare improvement activities. The conference was a great success with many ideas proposed and a consensus for follow up work and areas of further discussion agreed upon.
2010: The new push for comprehensive healthcare reform emerged with the election of President Obama and the subsequent legislative process underway to overhaul the United States healthcare system. This third conference examined the following: how to implement integrated team-based delivery systems, e.g. Medical Home Model, how to effectively employ new technologies, e.g., electronic medical records (EMR), and methods to develop unit-based work teams, e.g. Microsystem, to ensure clinical and cost savings outcomes are achieved.