Cornell University

Healthcare Transformation Project

16 East 34th Street, 4th Floor, New York, NY 10016 Contact: 212-340-2809

What We Do For You

Our Strategy

Rapid cycle approaches of today’s high-tech firms, informs and grounds our current approaches for implementing changes in the healthcare sector. We consistently employ a combination of the following to shift fragmented delivery systems into integrated, cost-effective ones:

  • extensive on-site needs assessment
  • thorough analysis of sector trends
  • best practices of delivery system science
  • strategic use of labor-management partnerships
  • proven organizational change approaches

Our Approach

We first establish a safe environment for labor and management to identify areas of joint work and set mutual goals. We then work with key union and management leaders to construct a variety of custom activities and develop workplans based on their current needs. Using practical approaches based on innovative work system methods, we provide educational workshops, training, and consulting support for labor and management leaders to enable them to implement, manage and create a sustainable new delivery system.

Our Goal

Our goal is to establish patient-centered care delivery systems which result in increased quality patient outcomes, employee engagement and job satisfaction while simultaneously creating a more efficient work environment. We achieve this by acting as the catalyst to inspire union leaders and management to become proactive partners and stewards in quality and system improvement.

Our Core Work Activities

Based the results of the client’s needs assessment and their goals, we will engage in a variety of activities which can include but are not limited to:

  • Coaching
  • Strategic planning
  • Union building
  • Implementation support
  • Initiating and developing strategic partnerships
  • Customized educational opportunities
  • Program evaluation