Cornell University

Healthcare Transformation Project

16 East 34th Street, 4th Floor, New York, NY 10016 Contact: 212-340-2809

Background Readings for Mobilizing Members Conference

Held on: June 30-July 1, 2008

Issue Paper

Increasing Public Demand for Higher Quality Patient Care

Union Member Demand for Greater Voice in Patient Care

Involvement of Front-Line Staff in Improving Patient Care

Structural Barriers to Improving Patient Care

Lessons from Labor-Management Partnerships

Different Improvement Methodologies