Cornell University

Human Capital Development

16 E. 34th Street, NYC, 866-470-1922

Advanced Employee Investigations CO332

$1595.00

Select the session you'd like to attend

This workshop provides you with the advanced skills needed to handle complex employee internal complaints and investigations. Through an intensive series of issues presented by a challenging case study from which you will further develop:

  • Investigatory interview techniques
  • Thorough investigation methods
  • Strategies for avoiding common errors
  • The necessary steps for creating and implementing solutions

Key Topics

  • Advanced techniques for handling complaints
    • Interview note-taking methods
    • Checklists for all stages of the process
    • Anticipating potential legal issues
    • Developing a sound investigative strategy
    • Knowing when an investigation is complete
    • Implications of creating documentation
  • Ensuring successful resolution
    • Defining your role in the resolution process
    • Creating individual or group multiple solutions
    • Guidelines for developing interest-based resolutions
    • Presenting resolutions persuasively
  • Options when resolution is not achieved
    • Weighing the information and determining credibility
    • Preparing a formal complaint and organizational report
  • Enhancing your communication skills
    • Effectively phrasing what you say
    • Addressing difficult situations

Special Features

Mock complaint-handling practice sessions, including professional critiquing and skill pointers

Who Will Benefit

HR and EEO/AA managers and professionals who want additional strategies and methods for handling complaints

Prerequisite

EEO/HR Complaints and Internal Investigations.

Faculty


Susan W. Brecher, Esq., Director of Employee Relations, Legal, EEO and Diversity Programs in Human Capital Development at Cornell University, ILR. She currently manages learning services in Legal, Employee Relations, and EEO, including developing, designing and facilitating programs. In addition, Ms. Brecher partners with private, public, and non-profit organizations on customized training programs. During her tenure at Cornell, Ms. Brecher served as a Director of Statewide Management Programs as well as oversight of all aspects of the EEO, Labor Relations, Human Resources, Management Development and Online Learning programs. Ms. Brecher teaches in a graduate level Human Resources Program and advises, consults, coaches, handles all aspects of employment law, employee relations, internal investigations, dispute resolution issues and mediates, facilitates and conducts fact-findings. She worked at the law firm Skadden, Arps, ABC and NBC and holds a B.A. summa cum laude, Phi Beta Kappa, from Union College and a J.D. from Case Western Reserve University, where she was on the Law Review.

Shelley M. Greenwald, Esq., Principal, Shelley M. Greenwald, Esq., specializing in the field of employment practices and litigation. Ms. Greenwald advises, counsels, trains, and handles all aspects of employment law litigation. Formerly, she was in-house counsel at NBC and has appeared on CourtTV and CNBC.