Services and Supports

The Foundations to Recovery catalog is a resource provided to New York State Operated Psychiatric Facilities engaged in the Career Development Initiative sponsored by the New York State Of� ce of Mental Health.

The Career Development Initiative equips and supports facility efforts in facilitating access to community-based employment options and opportunities with individuals who are in recovery from mental illness. The Employment and Disability Institute at Cornell University, under contract with the NYS Of�ce of Mental Health, provides training and technical support to state-operated facilities in implementing and sustaining best practices in the �eld of career development and employment.

The trademark slogan of the Career Development Initiative is “Work: It’s Everybody’s Business.� This slogan carries the assumption that all service providers, regardless of formal roles and disciplines, play an important part in fostering an organizational culture that promotes and demonstrates best practices leading to recovery. To this end a broad array of training and technical support ranging from recovery principles, career development, person-centered practices, organizational development to nuts and bolts in bene�ts planning is available to all facility personnel and service recipients. We invite you to use this catalogue as a guide to determining the type of professional and personal development that is right for your facility.

Table of Contents

Introduction to this Catalog 2
Table of Contents 2
Requesting Technical Assistance 3
Determining the Supports Right for You 3
Training Opportunities 4-18
Online Resources 19
Contact Information back cover

Technical assistance and support in Foundations to Recovery is available to state facility staff actively involved in the NYS OMH sponsored Career Development Initiative. Requests for staff training in developing and/or implementing employment and employment-enhancing services and supports are welcomed. On-site support as well as off-site technical assistance, via internet or telephone, is available to staff supporting community-based employment options for individuals with psychiatric disabilities through facility programs. Consultation regarding strategic planning, including conversion planning, and person-centered planning is offered to facilities wishing to further community-based service options.

To place a request for consultation, training, technical assistance and support contact: Carol Blessing, LMSW

(518) 283-4408 (phone) cjb39@cornell.edu (email)

Determining the Right Support for You and Your Program

The goal of the Career Development Initiative is to serve as a technical resource to state-operated psychiatric facilities in the development and implementation of employment and other evidence-based practices leading to recovery for persons with psychiatric disabilities. Consultation is available to facility staff and administrators in learning and applying strategic planning processes to identify long- term goals and to develop the pathways for reaching the goals through the annual planning process. Change management strategies, staff development, and speci� c technical support and assistance can be tailored to respond to the unique needs and interests of each facility. Facilities may request modi� cations to any of the programs offered in this catalog to better meet scheduling demands and staff learning styles. Don’t see what you need? Just ask! Programs can be created and resources can be obtained to meet your speci�c community-based vocational goal planning needs.

RECOVERY AND REHABILITATION

Title: Foundations in Rehabilitation and Recovery
Description: This session addresses the history of rehabilitation
and recovery services with emphasis on the
underlying values and mission of the process of
recovery. Participants will be invited to remember
and to reconnect with what brought them into
the �eld in the � rst place.
Target Audience: General
Number of Days: 1
Title: Individualized Recovery Planning – Part I
Description: Learn basic concepts of person-centered
practice that lead to the development of more
individualized services and supports with
people who are at various stages of recovery.
Participants will be led through a series of
exercises that invite introspection about existing
personal belief systems and the impact of these
beliefs on the way services and supports are
provided.
Target Audience: General
Number of Days: 1
Title: Individualized Recovery Planning – Part II
One Person-One Plan
Description: Participants will learn how to develop a single
recovery plan that incorporates other disciplines,
programs and supports that serve the individual’s
vision for recovery.
PREREQUISITE: This session requires participants to have attended
Orientation to Person-Centered Practices, or a
comparable person-centered planning training.
Target Audience: Any staff responsible for writing/implementing
treatment plans.
Number of Days: 1
Page 4 To Discuss Your Training Needs Call: (518) 283-4408
Title: Dealing with Stigma/Discrimination
Description: Participants will look at the stigma that surrounds
mental health issues in contemporary society that
directly or potentially impedes the successful re
integration of people from institutions back into
community settings.
Target Audience: General
Number of Days: 1
Title: Design & Deliver Balanced Rehabilitation
Programs
Description: This session offers a guide in the planning
of a semester-approach to designing and
implementing recovery and rehabilitation
programs that promote recovery and well-being
based on the changing needs of the group being
provided services.
Target Audience: General. Any staff responsible for design and
delivery of training programs with service
recipients.
Number of Days: 1
Title: Effective Unit Instruction
Description: This session builds on the Running Purposeful
Groups session. Through practical exercises
participants will learn how to develop a unit
of instruction that string together a number of
group sessions into a meaningful program/unit.
Target Audience: General. Any staff responsible for conducting
individual/group instructional sessions.
Number of Days: 1
Title: Conducting Purposeful Rehabilitation Groups
Description: Conducting group sessions is part of the
continuum of services provided by most mental
health facilities. Facilitators of these groups often
�nd themselves at a loss as to how to reach all of
the participants in the group in some meaningful
way. Using a structured approach to delivering
group sessions can be helpful in targeting the
goal of the session; adapting the program to
accommodate a variety of learning styles and
engaging people in the session. This skill-building
seminar will explore these issues through exercises
and activities. Participants will be provided with a
template for use when planning group sessions.
Target Audience: General. Any staff who run group sessions.
Number of Days: 1

© The Couple

Available Training and Technical Support Services In:

STAFF DEVELOPMENT

Title: Coaching Staff Development to Navigate
Change
Description: Direct care staff are frequently required to
implement new tasks and initiatives in an ever-
changing environment. Managers must be
skillful in supporting staff toward successfully
navigating the change process while reinforcing
the recovery agenda. This session will provide
participants with basic change management
theory and methods that can be used in effective
staff development.
Target Audience: Supervisors, Direct Care Staff
Number of Days: 1
Title: Realigning Relationships and Boundary Lines
Description: Rigid professional boundaries depersonalize
the relationship that can be cultivated between
paid staff and the people they are there to
support. Personal responsibility, credibility, and
accountability from staff are critical elements
to engaging people as partners in the recovery
process. This session will explore how to open
up lines of communication by easing outmoded
rules for establishing boundaries between the
practitioner and the person.
Target Audience: General
Number of Days: 1

PERSON-CENTERED PLANNING

Title: Orientation to Person-Centered Practices
Description: This session provides an overview of the
foundation to person-centered practices and
approaches. Participants will review the basic
outcomes associated with person-centered
practices; person-centered principles and a
necessary look at the balance of power in the
relationship between provider and recipient.
Target Audience: General
Number of Days: 1
Title: Beyond Disability: Tools for Building Person-
Centered Relationships – Part I
Description: The establishment of a positive view of a person
as well as an appreciation of the unique capacity
embedded in every person is critical to ensuring
person-driven services and supports. Participants
will be oriented to tools that facilitate the
emergence of positive pro�les with people;
�nding a balance between health, safety and
recovery goals; and helping staff to support
choice.
Target Audience: General
Number of Days: 1
Title: Beyond Disability: Tools for Building Person-
Centered Relationships – Part II
Description: This session builds from Part I. Participants will
deepen their skills for working with individuals
from a person-centered perspective through
learning additional tools that provide insight
and information to addressing some of the more
challenging issues associated with supporting
people toward recovery from mental illness.
Target Audience: General
Number of Days: 1- 2
Page 8 To Discuss Your Training Needs Call: (518) 283-4408
Title: Intro to A Framework for Planning©
Description: To truly be of service to a person who is
interested in recovery, providers must sometimes
engage in non-traditional methods for listening
to and learning from the individual. This requires
a belief in the person’s ability to lead us toward
identifying the best service and supports. A
Framework for Planning© provides a structure
to work toward this end. Participants will be
provided a general introduction to the planning
process and the protocol for conducting the
process will be reviewed.
Target Audience: General
Number of Days: 1
Title: Advanced Framework for Planning©
Description: This session is designed to provide a “live�
experience of the Framework for Planning© process
following the Intro to A Framework for Planning©
session. Participants must be willing to follow the
established protocol for conducting the
Framework for Planning© process before, during
and following the planning session.
Target Audience: Social Workers, Employment Counselors, Clinical
Counselors, Staff responsible for writing plans.

Available Training and Technical Support Services In:

EMPLOYMENT

Title: What is Career Development?
Description: This session discusses the importance of career
development as a critical part of the recovery
process. Participants will be introduced to the
New York State OMH Career Development
Initiative project.
Target Audience: General
Number of Days: 1/2
Title: Work: It’s Everybody’s Business!
Description: Traditional services are provided in silo-like
formation. This often leads to frustration
on everyone’s part and a lack of continuity
between and across the service system. Recovery
and rehabilitation outcomes should span all
departments and programs and lead to effective
services and supports. During this session,
participants will learn how they can play a key
role in promoting recovery-based expectations
through emphasizing the role of work, regardless
of job title/position.
Target Audience: Rehabilitation/Clinical Staff, Administrators,
General
Number of Days: 1
Title: The Evidence-Based Practice of Employment
and Person-Centered Practices: A Winning
Combination!
Description: Research has shown that employment is a
critical component in the process of recovery.
Developing solid and sustainable jobs with
people depends heavily on the ability to match
interests and talents with marketable job skills.
Participants will learn the basic elements that link
best practices in the �eld with person-centered
employment approaches.
Target Audience: Vocational Staff, Rehabilitation Staff
Number of Days: 1
Title: Why Work Works
Description: Fact: unemployment is much worse for mental
health than the stresses of employment. Myths
surrounding the negative impact that work has
on people who are living with mental illness are
debunked in this compelling session.
Target Audience: Vocational Staff, General
Number of Days: 1
Page 10 To Discuss Your Training Needs Call: (518) 283-4408
Title: Individualizing Career Development*
Description: Participants will learn how to apply A Framework
for Planning© to customize employment plans,
carve vocational niches and establish responsive
systems of support.
Target Audience: Vocational Staff, Rehabilitation Staff
Number of Days: 1

*It is recommended that this course is preceded by the one day introductory course Intro to A Framework for Planning©.

Title: Technical Assistance in Individualizing Career Development

Description: Technical assistance and support is provided to participants wishing to further understanding in applying A Framework for Planning© through a live demonstration of the process. The process results in a preliminary plan for career development.

Target Audience: Vocational Staff, Clinical Staff, Administrative Staff

Number of Days: 1

Title: The Big Picture of Employment

Description: Recipients of mental health vocational services are invited to join providers in a session designed to emphasize the important role

©Window to the Other

that work plays in the recovery process. A facilitated dialogue using a café-styled approach will be featured.

Target Audience: Recipients of Vocational Services, Vocational Staff

Number of Days: 1/2- 1

Artist: Emmanuel Rodriguez

Title: Journey to Work*
Description: Recipients of mental health vocational services are
invited to engage providers in a technical session
designed to create an individualized preliminary
road map toward career development.
Target Audience: Recipients of vocational services; Vocational Staff;
Clinical Staff, Families/Care Providers
Number of Days: 1

*Facilities requesting this session are required to conduct preliminary activities to set up this session.

Title: Description: Demystifying Supported Employment Participants are provided with an overview of the basic values and prevalent models for supported employment. Orientation to the primary steps leading toward supported employment will be reviewed.
Target Audience: Number of Days: Vocational Staff 1
Title: Best Practices in Supported Employment
Description: General supported employment processes
will be covered in this session. Topics include:
assessment, job development, job placement,
job coaching and follow along support services.
Target Audience: Vocational Staff
Number of Days: 2
Page 12 To Discuss Your Training Needs Call: (518) 283-4408
Title: Six Steps to Employment and A Framework
for Planning©
Description: Participants are provided a step-by-step review
of the critical services and supports that help
lead people to employment. While supported
employment services are typically conducted
through vocational programs, this training
underscores the important role all rehabilitation
staff can play in the process.
Target Audience: Vocational Staff, Rehabilitation Staff
Number of Days: 1
Title: Effective Marketing and Job Development
Description: General supported employment processes
will be covered in this session. Topics include:
effective marketing, assessing marketing skills,
plan development, plan implementation, and
evaluating effective marketing approaches.
Target Audience: Job Developers, Job Coaches, Placement
Specialists, Vocational Counselors
Number of Days: 2
Title: Technical Assistance in Supported
Employment
Description: Participants are invited to share current
questions/concerns in delivering supported
employment services in a problem-solving
forum of technical assistance.
Target Audience: Job Developers, Job Coaches, Vocational
Counselors, Vocational Program Managers
Number of Days: As requested
Title: Description: Advanced Job Development Through a combination of lecture and exercises, the techniques for job creation/job carving and developing employer partnerships will be the focus for this session.
Target Audience: Number of Days: Job Developers, Vocational Staff 2
Title: Supporting People to Mind Their Own
Business
Description: Orientation to entrepreneurial job development
and business plan development. Participants will
learn the basic steps toward starting up a new
business.
Target Audience: Job Developers, Job Coaches, Vocational
Counselors, Rehabilitation Counselors
Number of Days: 1

Available Training and Technical Support Services In:

TRANSITION PLANNING

Page 14 To Discuss Your Training Needs Call: (518) 283-4408

Title: Transition Planning with Young Adults
Description: This program will provide information regarding
best practices in post secondary education
transition planning with transition-aged
youth. Overview of key elements of the IDEA
(reauthorized 2006), required post secondary
outcome life areas, and examples of model
transition programs will be the focus of this
session.
Target Audience: Rehabilitation Counselors, Educators, Vocational
Counselors, Administrators
Number of Days: 1/2

Available Training and Technical Support Services In:

AMERICANS WITH DISABILITIES ACT

Title: Your Rights In the Workplace
Description: Participants will gain information on how to
support individuals who are employed or seeking
employment and have a mental health disability.
This session addresses key issues of disclosure and
hiring, reasonable accommodation, potential
discrimination, code of conduct and performance
evaluations.
Target Audience: Job Counselors, Employment Specialists,
Advocates, Vocational Staff, Rehabilitation Staff
Number of Days: 1/2

Available Training and Technical Support Services In:

BENEFITS PLANNING

The following Bene�ts Planning series will be available primarily through targeted limited technical assistance requests as a supplement to broader training provided via the Medicaid Infrastructure Grant series conducted under the auspices of NYS OMH. Requests for technical assistance in these areas will continue to be coordinated through the CDI.

The New York Makes Work Pay Medicare Infrastructure Grant (MIG) is the next step in New York’s rich history of engaging in employment systems change efforts to affect positive work outcomes for New Yorkers with disabilities. The project goal is to encourage state, private and national agencies to work together toward the common goal of assisting individuals with disabilities into the work force. Bene� ts planning, employment network development, and comprehensive training efforts are part of this common effort.

Training will be provided by the New York Makes Work Pay team and will include a comprehensive Core training for bene�ts planners, distance learning events, and local seminars. Training opportunities will cover diverse topics such as bene�ts planning basics to determining the best way to deliver services to diverse populations. Please check the MIG Web site (http://ilr-edi-r1.ilr.cornell.edu/nymakesworkpay) for training dates and locations. Technical assistance will be available on a greatly expanded basis and will be provided by a fully staffed, toll free number. That number, open during routine working hours, is 888-224-3272.

Title: Creating New Employment Supports: Options
in the Ticket to Work Program
Description: This session provides technical assistance related to
the Ticket to Work Program and offers application
support to programs interested in completing
applications to serve as Employment Networks in
their communities.
Target Audience: Vocational Staff, Rehabilitation Staff, Bene� ts
Planners, Administrators
Number of Days: 1
Title: Introduction to SSA Work Incentives for
Adults
Description: The Ticket to Work Act clearly identi�ed that for
bene�ciaries of disability bene�ts to successfully
return to work they need access to critical bene� ts
planning information.
Target Audience: Any staff providing bene�t planning information
and/or support.
Number of Days: 1- 2
Title: Connecting Bene�ciaries to Bene� ts Planning
Support
Description: This technical assistance will underscore the
services and supports provided by Work Incentive
Planning and Assistance (WIPA) and Protection
and Advocacy for Bene�ciaries of Social Security
(PABSS) Programs. The purpose is to provide
information that leads to bene� ciaries having
access to accurate information about how
their bene�ts will be impacted by employment
decisions.
Target Audience: Bene�ciaries. Any staff providing bene� t
planning information and/or support.
Number of Days: 1
Page 16 To Discuss Your Training Needs Call: (518) 283-4408
Title: Introduction to SSA Work Incentives for
Transition-Aged Youth
Description: The information supporting this area
explains how SSA’s disability and return to
work programs and work incentive provisions
can support effective transition planning for
transition-aged youth.

Target Audience: Bene�ts Planners, Service Coordinators, Vocational Staff, Family Members Number of Days: 1

Title: Representative Payment

Description: The Social Security Administration assumes that all bene�ciaries are able to manage their own bene�ts. When this is not the case, SSA will appoint a third party, a representative payee, to manage the bene�ts on the bene� ciary’s behalf. Learn how this decision is made, how the appointment process works, what the rights of the bene�ciary are and the responsibilities of the representative payee.

Target Audience: Vocational Staff, Rehabilitation Staff, Bene� ts Planners, Service Coordinators

Number of Days: 1/2

Title: How to Deal With Bene� ts Overpayments

Description: Social Security bene�ciaries often receive more bene�ts than they are entitled to when becoming institutionalized or when returning to work. Overpayments cause added fear and anxiety. Remedies exist. Learn how to deal with overpayments, when to �le appeals, when to � le a waiver of recovery and what the difference is between the two.

Target Audience: Vocational Staff, Rehabilitation Staff, Bene� ts Planners, Service Coordinators Number of Days 1/2

ORGANIZATIONAL PLANNING

Title: Strategic Planning
Description: This session engages key stakeholders in
developing a 3-5 year vision for enhancing the
programs and services that best promote recovery.
Participants will be introduced to individualized
mapping processes designed to identify a shared
vision and to chart a course for action.
Target Audience: Administrators, Program Directors, Coordinators,
Board Members, Recipients of Service, Line Staff,
Family Members
Number of Days: 1- 3
Title: Change Management
Description: This session engages key stakeholders in the
process of understanding organizational change.
Target Audience: Administrators, Program Directors, Coordinators,
Board Members
Number of Days: 1
Title: Organization Culture I
Description: This session engages key stakeholders in the
process of exploring the importance and impact
of organization culture.
Target Audience: Administrators, Program Directors, Coordinators,
Board Members
Number of Days: 1
Title: Organization Culture II
Description: This session engages key stakeholders in deeper
thinking of culture and the development of a
learning organization. Orientation to theory of
Appreciative Inquiry will be provided.
Target Audience: Administrators, Program Directors, Coordinators,
Board Members
Number of Days: 2
Page 18 To Discuss Your Training Needs Call: (518) 283-4408

Employment and Disability Institute

www.edi.cornell.edu

Career Development Initiative

www.ilr.cornell.edu/edi/p-careerDev.cfm

Person Centered Planning

www.personcenteredplanning.org

NYS Of�ce of Mental Health

www.omh.state.ny.us

NYS Medicaid Infrastructure Grant

NYMAKESWORKPAY

For more information about the Of�ce of Mental Health Career Development Initiative contact:

John Allegretti-Freeman, LCSW-R Of�ce of Mental Health Community and Rehabilitation Services State Facilities Management 44 Holland Avenue Albany, NY 12229 Tel: (518) 474-0121 Email: cdrejaf@omh.state.ny.us

Carol Blessing, LMSW Faculty, Senior Extension Associate Cornell University Employment and Disability Institute 201 Dolgen Hall Ithaca, New York 14853 Tel: (518) 283-4408 Email: cjb39@cornell.edu

To discuss your training or technical assistance needs call Carol Blessing at (518) 283-4408. Resources and materials made available through this catalog are sponsored by the Of�ce of Mental Health and Cornell University’s Employment and Disability Institute to support the ongoing development of the Career Development Initiative and are only available to New York State operated facilities participating in this initiative.

The pictures seen in this catalog are made possible by two artists, Paula Issac and Emmanuel Rodriquez, care of Creedmoor Living Museum, New York City.