The Citizen-Centered Leadership Development Community of Practice series is a unique combination of self-paced distance learning study, robust field work, interactive class assignments and live webcast instruction designed to advance theoretic and skill-based learning leading to quality outcomes in the lives of people with disabilities.

Federal Government and Federal Contractor hiring was presented. Review of Schedule A and USAJOBS.gov were reviewed. 503 and 504 regulations were also discussed.

Speaker: Marian Vessels, Director, Mid-Atlantic ADA Center

Guests with disabilities and many older guests with age-acquired functional limitations are an important part of a brand-loyal customer base for any property. Whether or not these guests “identify” as having disabilities, they offer an opportunity for property staff to knowledgably address their needs while complying with ADA regulations. This session will provide you with the “inside” information on this growing market segment. You will learn disability-savvy etiquette and language tips for assisting guests who are blind, deaf, or hard of hearing, or those who have mobility disabilities or intellectual disabilities. Successful tips on how to make your food service, your property, and your services more disability-friendly will be shared. Free training materials and resources will be provided. There will be ample time for questions and answers.