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Events

Day: Thursday, April 11, 2013
All Events
Apr 10   |   Apr 12
Date Title
Thursday
April 11
Training | Joe Zesski
Serving Individuals with Disabilities: State Agency Perspective
Project: Northeast ADA Center
Location: Newark, NJ
Thursday
April 11
Online Training | Ray Cebula
ediONLINE Exam Review Session
Project: ediONLINE
Thursday
April 11
Online Training | ADA Center Partner
ADA and Lodging Webinar Series

Speaker: Marian Vessels, Director, Mid-Atlantic ADA Center

Guests with disabilities and many older guests with age-acquired functional limitations are an important part of a brand-loyal customer base for any property. Whether or not these guests “identify” as having disabilities, they offer an opportunity for property staff to knowledgably address their needs while complying with ADA regulations. This session will provide you with the “inside” information on this growing market segment. You will learn disability-savvy etiquette and language tips for assisting guests who are blind, deaf, or hard of hearing, or those who have mobility disabilities or intellectual disabilities. Successful tips on how to make your food service, your property, and your services more disability-friendly will be shared. Free training materials and resources will be provided. There will be ample time for questions and answers.

Project: National Employer Technical Assistance Center
Apr 10   |   Apr 12
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