Speaker: Marian Vessels, Director, Mid-Atlantic ADA Center
Guests with disabilities and many older guests with age-acquired functional limitations are an important part of a brand-loyal customer base for any property. Whether or not these guests “identify” as having disabilities, they offer an opportunity for property staff to knowledgably address their needs while complying with ADA regulations. This session will provide you with the “inside” information on this growing market segment. You will learn disability-savvy etiquette and language tips for assisting guests who are blind, deaf, or hard of hearing, or those who have mobility disabilities or intellectual disabilities. Successful tips on how to make your food service, your property, and your services more disability-friendly will be shared. Free training materials and resources will be provided. There will be ample time for questions and answers.
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Cornell University | ILR School | Employment and Disability Institute