This training for managers will focus on the obligations of Title II entities in serving their customers with disabilities. It will also address how managers and front line staff can go beyond their legal responsibilities to offer positive interactions with their customers with disabilities through respectful and effective communication.

The Citizen-Centered Leadership Development Community of Practice series is a unique combination of self-paced distance learning study, robust field work, interactive class assignments and live webcast instruction designed to advance theoretic and skill-based learning leading to quality outcomes in the lives of people with disabilities.