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Course Description

Course Description
Course ID 2.1
Course Title Effective Communication Strategies
Certificate Series Certificate Series 2.0:
Work Incentive Planning
Date & Time Tue, 01/27/2009..........1:00 to 2:30 pm
Tue, 09/29/2009..........1:00 to 2:30 pm
Tue, 01/26/2010..........1:00 to 2:30 pm
Pricing Options
  • Single course: $125
  • Entire Certificate Series: $400 ($100 per course)
  • 5 courses: $500 ($100 per course; Save $125)
Introduction Critical to the delivery of effective benefits and work incentives planning and assistance are the communication skills of the benefits/work incentives practitioner. Good communication skills provide the cornerstone for good work incentives counseling, and this program teaches participants how to engage in active listening and “values-free” communication.
Key Topics
  • Active Listening Skills
  • Values-Free Communication
  • Effective Expressive Communication
  • Interviewing Skills
  • Negotiating Skills
  • Six Rules for Successful Negotiating
  • Mediation
Special Features This course explores effective communication strategies using lecture, PowerPoint, video and written materials. This skill-building session provides opportunity for question and answer. A preparatory reading assignment will be provided and is required. Video role plays will be used and the participant must be able to link to an existing URL to stream video at the appointed time. Discussion will follow.
Who Will Benefit Any individual who has to communicate effectively with other individuals through the course of their job will benefit from this program. This includes attorneys, advocates, social workers, rehabilitation workers and job placement personnel.
Instructors Raymond A. Cebula, III, JD, Faculty
Employment and Disability Institute

Thomas P. Golden, MS, CRC, Associate Director
Employment and Disability Institute

Related Courses

ID Certificate Name Price
7.0
 Certificate in Certificate in Benefits and Work Incentives Planning and Assistance $1250
ID Course Name Date Price
1.1
 Overview of SSA Disability Determination and Social Security Disability Insurance 1/6/2009
9/8/2009
1/5/2010
 $125
1.2
 Overview of Supplemental Security Income 1/8/2009
9/10/2009
1/7/2010
 $125
1.3
 Social Security Disability Insurance Work Incentives 1/13/2009
9/15/2009
1/12/2010
 $125
1.4
 Special Work Protections for SSDI Beneficiaries & Medicare Coverage 1/15/2009
9/17/2009
1/14/2010
 $125
1.5
 Supplemental Security Income Work Incentives 1/20/2009
9/22/2009
1/19/2010
 $125
1.6
 Medicaid and Other Special Protections for Supplemental Security Income Beneficiaries 1/22/2009
9/24/2009
1/21/2010
 $125
2.1
 Effective Communication Strategies 1/27/2009
9/29/2009
1/26/2010
 $125
2.2
 Information Gathering, Analysis, Advising and Reporting 1/29/2009
10/1/2009
1/28/2010
 $125
2.3
 Essential Support Planning 2/3/2009
10/6/2009
2/2/2010
 $125
2.4
 Long-Term Support and Ethical Considerations 2/5/2009
10/8/2009
2/4/2010
 $125
3.1
 Temporary Assistance for Needy Families (TANF) and Food Stamps 2/10/2009
10/13/2009
2/9/2010
 $125
3.2
 Federal Housing Subsidies 2/12/2009
10/15/2009
2/11/2010
 $125
3.3
 Unemployment Insurance 2/17/2009
10/20/2009
2/16/2010
 $125
3.4
 Earned Income Tax Credits (EITC) & VA Benefits 2/24/2009
10/22/2009
2/18/2010
 $125
3.5
 Benefits Overpayments 2/26/2009
10/27/2009
2/23/2010
 $125
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