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Course Description

Course Description
Course ID 2.1
Course Title Effective Communication Strategies
Certificate Series Certificate Series 2.0:
Work Incentive Planning
Date & Time Tue, 01/27/2009..........1:00 to 2:30 pm
Tue, 09/29/2009..........1:00 to 2:30 pm
Tue, 01/26/2010..........1:00 to 2:30 pm
Pricing Options
  • Single course: $125
  • Entire Certificate Series: $400 ($100 per course)
  • 5 courses: $500 ($100 per course; Save $125)
Introduction Critical to the delivery of effective benefits and work incentives planning and assistance are the communication skills of the benefits/work incentives practitioner. Good communication skills provide the cornerstone for good work incentives counseling, and this program teaches participants how to engage in active listening and “values-free” communication.
Key Topics
  • Active Listening Skills
  • Values-Free Communication
  • Effective Expressive Communication
  • Interviewing Skills
  • Negotiating Skills
  • Six Rules for Successful Negotiating
  • Mediation
Special Features This course explores effective communication strategies using lecture, PowerPoint, video and written materials. This skill-building session provides opportunity for question and answer. A preparatory reading assignment will be provided and is required. Video role plays will be used and the participant must be able to link to an existing URL to stream video at the appointed time. Discussion will follow.
Who Will Benefit Any individual who has to communicate effectively with other individuals through the course of their job will benefit from this program. This includes attorneys, advocates, social workers, rehabilitation workers and job placement personnel.
Instructors Raymond A. Cebula, III, JD, Faculty
Employment and Disability Institute

Thomas P. Golden, MS, CRC, Associate Director
Employment and Disability Institute

Related Courses

ID Certificate Name Price
2.0
 Certificate in Work Incentive Planning $400
ID Course Name Date Price
2.1
 Effective Communication Strategies 1/27/2009
9/29/2009
1/26/2010
 $125
2.2
 Information Gathering, Analysis, Advising and Reporting 1/29/2009
10/1/2009
1/28/2010
 $125
2.3
 Essential Support Planning 2/3/2009
10/6/2009
2/2/2010
 $125
2.4
 Long-Term Support and Ethical Considerations 2/5/2009
10/8/2009
2/4/2010
 $125
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