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Hearing Loss
Case Studies
Click on any image in the montage below for information
on how other companies have made accommodations or select from a text-based
list]
CASE
STUDIES
Note: The
scenarios, which are based on composite sketches of individuals, were created
with assistance from Carren Stika and Norman D. Severe, Rehabilitation Research
and Training Center for Persons Who Are Hard of Hearing or Late Deafened, and
David Baquis, Self
Help for the Hard of Hearing (SHHH).
Concerned about how to make
accommodations in your shop? Check out how these companies did it.
- Software
company: computer programmer
One of QWERTY Corporation's most valued programmers experienced a life-theatening
illness last year that caused significant damage to the auditory nerves in
both of his ears. Joe Clark, now profoundly deaf, receives no benefit from
hearing aids or other devices. He's returning to work after an extended disability
leave--find out about the accommodation preparations his employer's making.
- Telemarketing:
phone salesman The Merrymakers Music Company's best seasonal employee,
Mark Simone, is a retired salesman who knows what it means to offer good customer
service. But Mark, 60, is having an increasingly difficult time understanding
customers on the phone. What did the company do?
- Nonprofit
organization: financial accountant The
newly hired director of the United Way has instituted a new tradition: holding
staff meetings to keep employees up-to-date on office projects. But it's clear
that the organization's accountant, a respected 10-year employee with moderate
hearing loss, is having difficulty participating fully in the revised workplace.
Find out how the director's handling the situation.
- Beauty
salon: hair stylist The
Clip Joint's a busy beauty salon with a loyal clientele in suburban Des Moines.
Recently, stylist Sharon Darrow's been having some difficulty on the job:
she's missed two appointments and one regular client was pretty upset last
week about the length her bangs were trimmed. Everybody knows Sharon wears
a hearing aid, but that's no excuse for her recent performance lapses. Or
is it? Find out how Sharon's boss addressed the problem.
- Hospital:
registered nurse Portland's
Eastside General very much wanted to retain an experiened 20-year veteran
on its nursing team, despite her increasing deafness. But how to make sure
patients were well cared for, and nurse Judy Blalock could perform all her
duties confidently? See how the dilemma was resolved
- Neighborhood
restaurant owner How do you successfully run a small restaurant when
you have moderate to severe hearing loss? Learn more about how Emma Thaler
does it
- Pharmaceuticals
manufacturer: factory line worker When
Satterthwaite Pharmaceuticals hired its first profoundly deaf line worker
in the packaging plant, it needed to adapt workplace communication signals--and
used tax credits to do so. Maybe your company could too?
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