Cornell University

Scheinman Institute on Conflict Resolution

456 ILR Research Building, 607-255-9298

Advanced Issues in Mediating Interpersonal Disputes in the Workplace DR120

Not currently offered

This program currently has no scheduled dates.

This is an interactive, exciting program with sessions including behavior style assessments, open discussion, exercises and role-plays and the exploration of a variety of techniques for successfully resolving challenging interpersonal disputes in the workplace. The program faculty is led by Ms. Ronny H. Berlin, Organizational Development Consultant.

Program Highlights

In order to be effective, the mediator needs to incorporate a variety of resolution skills. Powerful communication skills assist the parties in generating options that can demonstrate a good faith effort to reach settlement. It is also vital to the process, that the emotional behavior of the parties be addressed appropriately so there is a stronger chance of achieving success. The elements that can both assist and hinder a successful outcome will be addressed throughout this workshop.

Key elements to explore:

  • Perceptional Interpretation
    • Recognition
    • Interpretation
    • Expectation
    • Behavior
  • Behavior Styles
    • Dominance
    • Influence
    • Steadiness
    • Consciousness
  • Critical elements of Interpersonal Dynamics and the role they play in Mediation
    • Role of the confidentiality agreement and the agreement to mediate
    • Shifts that signal transition
    • Steps that can foster constructive dialogue
    • Logistical strategies of the mediator before and during the mediation session
    • Timing and use of caucuses
    • How to use party representatives to maximum advantage
    • Skill development
    • Empowerment of the parties
    • Recognition-understanding the needs of the other party
    • Value-communicating how real value can lead to effective dialogue
    • Focusing on needs not positions
    • Imbalance of power - its impact on the mediation
    • Developing Constructive Dialogue - identifying behavioral needs and creating connection
    • Handling of potentially explosive situations
    • Maintaining neutrality throughout the mediation process


Ronny H. Berlin, M.A.