Scheinman Institute on Conflict Resolution

This program offers challenging sessions featuring a combination of exercises, role-plays and, most importantly, discussion and exploration of techniques for successfully resolving the most common subject of workplace conflict – interpersonal disputes. The program faculty is led by Lori Matles, a full-time mediator/trainer with more than 16 years experience in mediating workplace disputes. A graduate of the Cornell ILR School, Lori was a commissioner with the Federal Mediation & Conciliation Service before establishing her own successful private practice.

Program Highlights

The mediator needs to use a variety of resolution skills. The offers generated by the parties can truly demonstrate a good faith effort to reach settlement. If the emotional component of the parties is not addressed the process can result in failure. The elements that can actually prevent this from occurring will be addressed through out this workshop.

• The key elements of Perception
• Recognition
• Interpretation
• Expectation
• Behavioral Styles
• Dominance
• Influence
• Steadiness
• Conscientiousness
• Crucial Elements of Interpersonal Dynamics and the role they play in Mediation
• Shifts that signal transition
• Steps that the mediator can take to foster constructive dialogue
• Logistical strategies of the mediator before and during the mediation
• Timing and use of separate caucuses
• How to use party representatives to maximum advantage
• Skill development generated by the mediator during the mediation process for the parties
• Empowerment- understanding what it is and how to use it
• Value- communicating that real value can lead to effective dialogue
• Recognition-recognizing why someone feels how they feel
• Imbalance of Power-Impact of an imbalance of power
• Developing Constructive Dialogue –identifying behavioral needs and creating connection
• How to handle potentially explosive situations
• The role of the confidentiality agreement and the agreement to mediate
• Maintaining neutrality throughout the mediation process
• The role of the mediator while assisting the parties with interpersonal dynamics

Instructor

Lori Matles