Dispute Resolution Systems and Organizational Conflict Resolution:Reading List

Readings in Dispute Resolution:
A Selected Bibliography
Catherine Morris

Dispute Resolution Systems and Organizational Conflict Resolution

B
British Columbia Commission on Resources and Environment. The Provincial Land Use Strategy: Dispute Resolution, Volume 3. Victoria, BC: Commission on Resources and Environment, 1995.

C
*Costantino, C.A., and C.S. Merchant. Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass Publishers, 1996.

D
Darling, Craig, ed. Thinking Strategically: Developing Systems to Resolve Conflict. Dispute Resolution Series Volume 4. Continuing Legal Education Society of B.C. and Dispute Resolution Office, B.C. Ministry of Attorney General, 1998.

H
Holton, S. A., ed. Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education. Bolton, MA: Anker, 1998.

N
Nelles, Andreas. "Making Mediation Mandatory." A Proposed Framework." Journal on Dispute Resolution 7(2) (1992): 287-313.

P
Plapinger, Elizabeth, and Margaret Shaw. Court ADR - Elements of Program Design. New York: Centre for Public Resources, 1992.

R
Rowe, Mary P. "The Non-Union Complaint System at MIT: An Upward-Feedback Mediation Model." In Alternatives to the High Cost of Litigation 2(4) (April, 1984): 10-18. Also reprinted in Riskin, Leonard L. and James Westbrook, Dispute Resolution and Lawyers. St. Paul, MN: West Publishing Co., 1987.

Rowe, Mary P. "The Corporate Ombudsman: An Overview and Analysis." Negotiation Journal 3(2) (April, 1987): 127-40.

Rowe, Mary P. "Dispute Resolution in the Non-Union Environment: An Evolution Toward Integrated Systems for Conflict Management?" In Frontiers in Dispute Resolution in Labor Relations and Human Resources, edited by Sandra Gleason. Michigan: Michigan State University Press, 1997.

Rowe, Mary P. "Options and Choice for Conflict Resolution in the Workplace." In Negotiation: Strategies for Mutual Gain, edited by Lavinia Hall. Newbury Park: CA: Sage Publications, 1993, 105-19.

Rowe, Mary P. "Helping People Help Themselves: an Option for Complaint Handlers," Negotiation Journal 6(3) (July, 1990): 239-48.

Rowe, Mary P. "Options, Functions, and Skills: What the Organizational Ombudsperson Might Want to Know." Negotiation Journal 11(2) (April 1995): 103-14.

Rowe, Mary P. "The Ombudsman''s Role in a Dispute Resolution System." Negotiation Journal 7(4) (October, 1991): 353-61.

Rowe, Mary P. "People Who Feel Harassed Need a Complaint System with both Formal and Informal Options." Negotiation Journal 6(2) (April, 1990).

Rowe, Mary P., "Dealing with Harassment: A Systems Approach." In Sexual Harassment: Perspectives, Frontiers, and Response Strategies, Women & Work, Vol. 5, edited by Peggy Stockdale. Newbury Park, CA: Sage Publications, 1996.

Rowe, Mary P. "Organizational Response to Assessed Risk." In Program Record of the 1988 IEEE Electro 1988 Conference, Risk Assessment and Response. IEEE, 1988.

Rowe, Mary P. "An Overview of Client and Internal Ombudsmen." Journal of Health and Human Resources Administration (Winter 1993): 259-60.
Rowe, Mary P., "The Post-Tailhook Navy Designs an Integrated Dispute Resolution System." Negotiation Journal 9(3) (July 1993): 203-13.

Rowe, Mary P. "Specifications for an Effective Integrated Complaint System." In Sexual Harassment on Campus, edited by Robert Shoop et al. New York: Simon and Schuster, 1997.

Mary P. Rowe with Michael Baker. "Are You Hearing Enough Employee Concerns?" Harvard Business Review 62(3) (May-June, 1984): 127-136.

Rowe, Mary P., with John Reddy. "The Ombudsman as an Ounce of Prevention." Industry 51(3) (March, 1987): 42-44.

Rowe, Mary P., with James T. Ziegenfuss. "Corporate Ombudsmen: Functions, Caseloads, Successes and Problems." Journal of Health and Human Resources Administration (Winter 1993): 261-80.

Rowe, Mary P., with James T. Ziegenfuss, Gary Hall, Anthony Perneski, and Marshall Lux. "Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields." Journal of Health and Human Resources Administration (Winter 1993): 281-312.

S
Slaikeu, Karl A., and Ralph H. Hasson. Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco, CA: Jossey-Bass Publishers, 1998.

Stitt, Allan J. Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution Toronto: John Wiley & Sons Ltd., 1998. See Network review.

T
Tjosvold, Dean. The Conflict Positive Organization: Stimulate Diversity and Create Unity. Reading, MA: Addison-Wesley, 1992.

U
*Ury, William, J.M. Brett, and S.B. Goldberg. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco, CA: Jossey-Bass Publishers, 1988.