Managed Macintosh Support

Cornell Information Technologies has a product to support Macintosh computers that ILR Technology Services has implemented. The Software is installed by the user through an email that will be sent from ILR TS for a current Cornell owned Macintosh computer. For new orders this software will be installed by Tech.

The application is called "Self Service." It bundles all the necessary Cornell software in one location for you to easily install. There are also bundles to keep your computers secure such as virus protection, Identity Finder and the latest security updates to common software used, like Java and Adobe Flash.

Cornell Information Security Policy Statement

This application provides you with a one stop shop, where all applications, including printers, can be easily found and installed. Download software for current Cornell/ILR owned Macintosh computers. Once you click on the link, you will see the following screens:

Use your Cornell net ID and password to log in.

Mac computer enrollment

Download Quick-Add

Quick-Add installer

Open Finder or the LaunchPad, then open the application called "Self Service."

Self Service logo

Self Service applications

Here are a few screen shots from the Self Service application. Notice the different categories. Select the application you need and the program will install automatically. Most packages require you to reboot your computer after installation. Printers can be easily installed and are found within the printer category. This tool can also be used to update your computer with the latest software.

Self Service applications

Install applications using Self Services

Most Sharp multifunction devices require you to enter your department code that you enter on the device when making copies. If you send a print job and it appears to have printed, but there is nothing in the tray, you probably need to enter in your code. Here are directions for doing that.

When you are in your application and choose to print, click the drop down menu and select "Job Handling."

Print copies dialog box

Click on the authentication tab and enter your code for User Number:

Print authentication dialog box

If you print from multiple applications, you will need to add this code for each application.

For more information visit: CIT Frequently Asked Questions about Managed Desktop.